Support

At Cyberone Systems our aim is to provide fast response times to your support requests.  We will respond to your request within four hours. We can achieve this by using remote support tools to connect to your PC or server and make the changes required to solve your problem.  If the request cannot be solved remotely, we will organise a time, that is suitable for you, to come out and complete the request.

We can provide support for:

Computer hardware

Whether you require a small upgrade to a computer or  a complete rebuild of your entire system, we can provide you a competitive price for the entire project.  We pride ourselves with keeping up with hardware changes in the computer industry, constantly testing new components so that we can give you the best advice to your specific situation.  Why not email us at  sales@cyberonesystems.com.au or phone us on .... for a free quote.

Computer Software

We specialise in Microsoft technologies which include:

  • Desktop Operating Systems – Windows XP, Windows Vista, Windows 7 and Windows 8
  • Server Operating Systems – Windows Server 2000, Windows Server 2003, Windows Server 2008, Windows Server 2008 R2
  • Server Applications – SQL Server 2008, Sharepoint 2007, Terminal Server / Gateway Server, Distributed File Systems (DFS),  Microsoft Exchange 2003/2007/2010
  • Desktop Applications – Microsoft Office 2003/2007/2010, Microsoft Essentials

Network Infrastructure

We also support networking infrastructure which includes routers, switches and firewalls.

Virus / Spyware removal

Is your antivirus up to date?   If you find your PC and network are running slow you may have a virus or spyware running in the background without you knowing.  It is essential that you have a functioning antivirus solution to protect your PC from attack.  Contact us to tailor a solution for your current environment.

 

Support Plans

 

Bronze

Silver

Gold

Pre-Paid Hours p/m

0

8

24

Rate p/h

$110

$99

$77

Call out fee

$0

$0

$0

Remote support

4Hr Response

Daily Server Monitoring1


2 Servers


Unlimited Servers

Contract Length

0

12

12

 

Bronze

This plan is suitable for a business that does not need regular IT support. 

Silver

This plan is suitable for businesses that require a small amount of support and maintenance on a monthly basis.

Gold

This plan is suitable for business that requires regular support.

¹Daily server monitoring requires a pc on your network to run the monitoring application.  Silver includes up to 2 servers included in the plan.  Gold includes unlimited servers in the plan.

 

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